[UPDATED REVIEW 8/7/18] A few weeks ago, I realized that the shower door had been installed incorrectly as mentioned in my original review below. I contacted KBR and they were quick to fix the problem. They came 3 days in a row to replace the tiles that were damaged by the door and reinstall the door correctly. The new crew that showed up was professional and reliable unlike the first crew that took on my project. They even fixed one of my kitchen drawers. Despite my negative experience with KBR, I now believe that my case was an unlucky outlier and would’ve went smoothly had I gotten a different crew. If anything, KBR has shown that they want to fix the situation for me, and I’ve been impressed by their commitment. I’d recommend KBR. Just make sure they use a crew they’ve worked with for long. [ORIGINAL REVIEW BELOW] KBR’s designers are friendly and mostly professional. Their quote was the most reasonable/affordable for what I wanted to do. The problem is their workers. The workers they hire are nice guys but they lack experience, are careless, and are absolutely incompetent. They painted without paint tapes, leaving spots of incomplete painting and going over boundaries. They left their tools on my new counter without any protection and I had to place a protective layer myself. They were so sloppy installing my floor that the glue was everywhere on TOP of the floor. Their shower door crew didn’t install the door securely enough that after a few months of regular use, the top hinge came off loose. They broke one of the holders underneath my vanity drawer and didn’t even let me know about it. They dinged the cabinet finishing so much so often that KBR had to re-do the whole thing. And even afterwards, I still found dings. Just.. utter incompetence. But from talking to them, I know this isn’t entirely their fault. The workers are pressured to finish the job as fast as possible by KBR. This pressure creates a vicious cycle of hurried tasks and having to fix mistakes produced by the rushed jobs. Rushing the jobs also isn’t entirely KBR’s fault. The workers KBR hires in turn hire other workers but they pay them by hour. So of course they want to spend the least amount of time to get the job done. This leads to very low quality of jobs. This may be a problem common to the industry but it was a problem nonetheless. The project took 4 times longer than estimated. This caused me a great amount of financial and psychological stress. Through the process, KBR tried their best to be accommodating and compensated for the trouble I went through. They offered to install light fixtures for free and offered me some financial compensation along with a nice gift at the end. I personally wouldn’t use KBR again or recommend it to others, but I also don’t know if my project was an outlier and KBR is actually a lot better than what I experienced. If you’re going to hire KBR, I’d suggest you put into the contract a timeline clause that compensates you financially if the project gets delayed, and a clause that requires a weekly quality control meeting where you and KBR can go over the workers’ work in detail.