This project (1BR, 2bath) started off terrible with our first project manager: not present, misleading about work and pricing and provided no guidance or timeline on the steps towards completion, it set us back right from the start. After bringing this up to management, he was removed and we were assigned a new project manager to try and get us back on track (it is my understanding he is no longer with the company so you should have no issues here.) We were then assigned Jayani to manage, and after a few days of her wrapping her head around what was happening, things really started to take a turn for the positive. She laid out a time line and punch list for our entire project, as well as, set up weekly goals for us to meet and go over. She was at the site constantly and extremely responsive and dedicated to getting us back on track, which she did. If things we not going to be done as scheduled, which was very rare, she mentioned things up front and had a plan to get them corrected, but as I mentioned, we really started to see things getting completed and the project start coming together. She also seemed to have a very good working relationship with our head contractor, Andrew. I can not speak highly enough of Andrew. From the initial meeting you can tell he is experienced, talented and cares very much about the quality of his work. He provides suggestions, feedback and commentary about the work scope which I found extremely helpful – “this would work great, this might not look like you think” etc – he is very honest about what can be done and goes above and beyond to get things exactly as you want them. His day to day crew also does an A+ job: they showed up early! and kept a fairly clean work area which was critical as we were living in the space during the renovation. There was maybe one minor hiccup in terms of the construction (I would have even expected many of these) in which he contacted me and fixed immediately. There were times he and Jayani would face time me to get my opinion on a small detail in real time, before moving on, to make sure it was done to my liking. They really were all-stars. I am giving them a 5 star review even though the project had a bumpy start, it is only fair to assume if we had Jayani from the beginning we would have had no issues start to finish. The project was completed on time and the finish work is outstanding. I am confident if you have Jayani, Andrew and crew in your corner, you will be happy with the results. Also worth noting, Alex was in charge of all documents, paper work and dealing with my building management company in order to get the project moving. I don’t think I spoke to her once and I mean that in the best of ways! She handled everything seamlessly, I never had to intervene once. I was cc’d on all emails, but she had everything under control at all times. Hope this helps and good luck with your projects!